Shift to Experience-First
Realise the game-changing agility needed to win the hearts of automotive consumers and grow your revenues.
What does it take to unleash the ultimate customer experience?
Discover insights, key trends and concepts in our latest whitepaper. Bonus chapter now available.
Disruption has taken the automotive industry by storm
Consumers expect more from automotive retailers and OEMs when it comes to convenience, responsiveness and interaction. As a result, they disengage faster and quickly move on to the next-best option when their needs aren’t met.
47% of customers think about changing their automotive brand after a company fails to deliver a relevant customer experience (Accenture, 2021). With more touchpoints to manage and greater expectations, the barriers to success are higher than ever.
The industry is facing a relevancy crisis.
75% of consumers said they will pay more for a good customer experience
(Source: Forbes 2021)
Retailers and OEMs no longer control the car ownership process. Today, consumers are in charge. And, if you don’t deliver the experiences they’re looking for, they’ll find faster, better, more convenient interactions elsewhere.
To stop consumers jumping ship, you must continually adapt to their needs while offering useful, personalised products and services. Using data to understand their preferences helps you provide the supportive, end-to-end experience they crave.
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The Keyloop Advantage
Delivering distinctive experiences across the entire consumer lifecycle is critical to cultivating enduring loyalty. As the largest global automotive technology company, we bring the unparalleled industry expertise and best practices required to help automotive retailers and OEMs like you to successfully achieve Experience-First.
Our Experience-First platform gives you the ability to transform every touchpoint into an opportunity to delight customers and cultivate enduring loyalty.
How? By providing experiences that are:
DISTINCTIVE
From first contact to their next car purchase, impress customers at every touchpoint with unique experiences – both physical and digital.
FRICTIONLESS
Elevate performance and operational agility by digitising processes and adopting new models that make it easy for your teams to work effectively.
SIMPLIFIED
Build on your DMS foundation and unleash the power of connected data to shape experiences that meet consumer preferences.
UNIFIED
Benefit from a continuous 360-degree consumer view using our Active Data Core, which delivers fresh, actionable insights.
CONNECTED
Harness a growing ecosystem of preferred partners with our open APIs.
Ready to put your customers Experience-First?
Find out how you can remain relevant to your customers and offer the experience they expect. Contact us today to learn more about how we are transforming the car buying and ownership experience in the automotive industry.
