The purpose of this training is to assist you in carrying out the daily, weekly and monthly tasks performed within the workplace. It captures and addresses the pain points for these tasks whilst utilising the tools learnt throughout the Learning Journey. At the end of this Learning Journey you will be able to accurately and successfully carry out the tasks covered in the Content list below:
Delivery Method
Virtual Classroom
Course Duration
1 Day
Product
Drive DMS
Course Suitable for
Partners
,
Retailers
,
Manufacturers
Course content
Creating Call Scripts
Call Script Maintenance
Creating call Lists –Manual & Continuous
Call List Maintenance
Managing Call Allocation & Call Removal
Missed Opportunities
Reporting via the Call Dashboard
Contact Centre Lookup Codes & Maintenance
Managing User access control
Standard Reports
Advanced Preparations
In advance of attending the workshop element of the Learning Journey, users will need to have completed the eLearning lessons followed by successfully passing an online competency test.
How to book Training
For Training Subscription Plan customers, kindly contact customertraining@keyloop.com to enquire about availability of the respective workshops.
For non-Training Subscription Plan customers, kindly use the Contact form below to enquire about training workshop costs with our Sales Department.
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