Experience-First: a game-changer for automotive retail
Automotive retail is changing. Now it’s about keeping the customer journey truly relevant. It’s about Experience-First – Keyloop’s innovative, industry-leading platform that helps you deliver the ultimate customer experience.
Essential reading for an ever-changing industry
Today, insight is crucial. Knowledge is everything. At Keyloop, we have the unparalleled expertise to give your business the advantage. It starts with this exclusive whitepaper, exploring trends and highlighting core concepts. It’s your essential guide to the future of automotive retail.
“As an industry, we need to focus on experience; really focus on it. If you look at each touchpoint, and influence the experience positively at that exact moment, you don’t need to own the customer or control them, you simply need to offer them the right thing at the right moment.”
Tom Kilroy. CEO, Keyloop
Critical pivots: aligning products, services and marketing with customer needs, whilst simultaneously understanding market trends, consumer behaviour and technology. James Fernandez, Keyloop’s Chief Revenue Officer, discusses all this and more.
Retaining key user data within the customer journey, omnichannel retail allows a consumer to start in one place and maintain a consistent view of what they’re doing, where they’ve been and where they’re going. Find out more from Cameron Wade, Vice President of Global Omni Channel Retailing at Keyloop.
Whilst it’s crucial to embrace a digital-first mentality, it’s important to have a human touch too. Now, ‘salespeople’ become ‘advisors’ and technology becomes a powerful catalyst for fostering diversity. It’s about shifting from a ‘function-out’ mindset into an ‘experience-in’ one. Read our whitepaper for more insight from Harvey, Chief Alliances Officer, Keyloop.
Keyloop is driving industry-wide change through technology with partnerships at its core. That is what Experience-First is all about - truly engaging with consumers and creating the best customer experience imaginable. In our exclusive whitepaper, Amit Monovich, Chief Technology Officer at Keyloop, explains more.
Download our exclusive whitepaper
Access our industry whitepaper here and understand the key trends shaping automotive retail. PDFs are available in desktop and mobile view.