Message

24/7 two-way messaging options let your customers communicate how and when they prefer – and save your team time by reducing call handling. Your SMS and email channels are linked to your sales and aftersales processes, with custom routing making sure every message reaches the right team, first time.

Keyloop Message connects every customer’s identity and interactions across SMS and email, giving your message handlers the context they need to craft helpful replies all in one place. Thanks to integration with your Keyloop DMS, your customer data and message conversation history are always up to date.

Speed up quality communication with message queues that connect to assigned response teams in key functions and  streamline multi-channel replies. Any team member who’s available can respond to any message in the queue and access the customer record to personalise their interaction.

Track each message channel in real-time and give customers a seamless multi-channel communication experience across departments. Measure response times and volumes with complete audit trails of all SMS and email conversations to improve responsiveness and build relationships that drive customer loyalty with every touchpoint.