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Service Hub

Give your customers a personalised service experience and drive efficiency in the workshop, from check-in, to real-time work tracking, to check-out.

Why choose Service Hub?

Deliver a great end-to-end service experience

Deliver a great end-to-end service experience

Give customers a personalised check-in experience, accurate quotes agreed up front and complete transparency of their service work. Full integration with your DMS gives you consistently accurate data and removes the need to re-key information. This means you’re always up to date when greeting customers by name, recording work or sending reminders.

Boost efficiency with accurate work tracking

Boost efficiency with accurate work tracking

Seamless integration with your DMS means a streamlined workflow for your technicians. Service Hub enables your technicians to clock on and off via a tablet, giving them total flexibility to track work right from their bays. It also lets you track workshop activity in real-time and benefit from jobs being created more quickly, accurate records, and clear warranty reporting.

Drive upselling with personalised video

Drive upselling with personalised video

A simplified approval process creates strong upselling opportunities. Service Hub can be integrated with a personalised video solution from one of our partners, so your technicians can create short videos of the customer’s vehicle to demonstrate the work needed, provide a comprehensive VHC report and make approvals easier to help improve customer loyalty.

Use powerful data to build customer loyalty

Use powerful data to build customer loyalty

Make every part of the service experience fast and efficient and customers will come back to you time and again. Service Hub streamlines the VHC process, recording and logging items that need attention now or in the future. The results are displayed digitally, instantly, and with no need to wait for print-outs.

The value of Service Hub

  • 53%

    of customers consider a better service experience to be more influential than the purchase experience in the entire customer journey.
    Source: McKinsey

  • 40%

    of vehicle owners indicate a poor dealer service experience would negatively impact their brand perception.
    Source: Syncron

  • 84%

    of consumers say a more transparent experience, i.e. “knowing exactly what I will be paying up front for the job I need done” would improve the service process.
    Source: AutoMD

Discover what Service Hub can do for your business

Service Hub