Video

Give your online prospects the confidence to choose their preferred way to communicate with integrated chat, voice, and 1-way and 2-way video. Our dedicated Concierge team greet and qualify each online customer before passing the conversation to your sales team. When your team can’t connect in real-time, our Concierge will capture the online prospect’s information. You give your customers a real conversation with a human touch, every time, and your sales team only receive sales enquiries while other enquiries are routed to the right place. 

With Keyloop Video, your sales team can guide online shoppers through the sales process in real-time totally remotely, while the customer remains in the comfort of their home. Your team can deliver a full showroom experience using Keyloop Video’s toolset to give live vehicle walkarounds, screenshare to walk through application forms, check stock, attach brochures, and more. They can facilitate the sales process completely virtually from anywhere in your showroom or on your forecourt. 

Enable your sales team to build rapport with online customers through live conversations. Connect them in real-time and offer customers a live virtual showroom experience. Your team can mimic the physical sales process with Keyloop Video’s fully integrated communication tools including chat, voice, video, and screensharing; transfer in-progress conversations from desktop to any mobile device with total flexibility; and even invite a third person (like a spouse or F&I Manager) to join the live discussion at any time.  

Keyloop Video lets the customer retain control over how they want to communicate and enables your sales team to build trust during the digital journey. Your team can share the familiar elements of the physical sales process remotely with no limitations, helping them personalise each online customer’s experience on their preferred communication channel. Video, voice and chat engagement metrics are available in real-time too, so you can coach your team to deliver an even better customer experience.