Keyloop Chat

Connect online customers to your sales team in real-time to build rapport and generate higher quality leads through authentic conversations. Making live connections helps your team give a great first impression, while letting online shoppers connect with them at the optimum time to progress the sale – when they have questions only an expert can answer.

Chat makes the vehicle purchase process smooth and easy, while adding the personal touch of your physical showroom to the online experience.

Your sales team can connect with online customers for live chat conversations from any device, anytime, anywhere, giving them total mobility. No apps or software downloads required. They can even make use of sales materials and share an on-demand brochure, photo, video, or driving directions in any chat with a single tap. This helps them personalise every chat conversation and create a seamless experience for your online customers, with the ability to respond to enquiries with complete flexibility on the go.

Our Concierge team greets each of your online customers and connects them to your sales team. Our Concierge qualifies each enquiry before passing the conversation over, ensuring they only receive sales leads, while routing other enquiries to the right people. No problem if your sales team is busy in the showroom and can’t connect in real-time – our Concierge will capture your prospect’s information and pass it along, ensuring a human touch in every chat interaction.

Review ongoing analytics to help optimise your training process and build a better online experience for customers shopping on your website. Chat metrics and transcripts of all conversations are available in real-time – giving you measurable lead generation and conversion insights to improve your ROI. With actionable data for continued accountability and coaching opportunities, you can drive team performance and ensure best practices are followed for online customer engagement.