Customer support
We pride ourselves on our "get it right first time" approach. Our unwavering commitment to excellence ensures that we prioritize delivering exceptional experiences to all our consumers, partners, colleagues, and support team. With a team of 650 dedicated professionals, we have built robust frameworks and invested in cutting-edge technology and training to establish a global support structure that works seamlessly.
Introducing Customer Hub
Customer Hub, our online platform, is designed with your convenience in mind. Whether you’re on a desktop or a mobile device, you can easily access the platform. We believe in providing you with flexibility and accessibility so you can stay connected wherever you are.
Unparalleled responsiveness: our promise to you
Time is of the essence, and we value yours. With an average response time of just five seconds for live chat queries, we strive to provide swift and efficient support. Experience our lightning-fast responsiveness first-hand and see the difference it makes.
Unmatched quality: your satisfaction is our goal
We measure our success through your satisfaction. Globally, our average user satisfaction score for case resolution stands at an impressive 9 out of 10. We are dedicated to delivering top-quality solutions and ensuring that your needs are met with the utmost professionalism and expertise.
Knowledgebase: empowering you with self-serve resources via iLearn
Looking for quick answers? Our extensive knowledgebase offers a wealth of self-help videos and tutorials available 24/7. Accessible at any time, these resources provide the fastest way to address common questions and issues related to any Keyloop product. Empower yourself with knowledge and find the solutions you need, whenever you need them.
Your support dashboard: real-time updates at your convenience
Take control of your support experience with our user-friendly support dashboard, available in Customer Hub. Any support cases opened by you or your company are readily visible, allowing you to stay informed with real-time case updates. Additionally, you can access other valuable documents, such as the latest release notes for Keyloop products, ensuring you have the most up-to-date information at your fingertips.
Comprehensive support for your systems and users
Our knowledgeable support teams consist of over 550 Keyloop employees worldwide who are dedicated to helping you make the most of our products. Whether you need assistance with system-related queries or user support, our experts are ready to provide the guidance and solutions you require.
Proactive bug fixes: staying ahead of the game
At Keyloop, we believe in staying one step ahead. Our proactive teams continuously work to identify and resolve issues before they impact your experience. With our commitment to proactive bug fixes, we ensure that you can rely on our products without disruption.
Emergency Support: we're here when you need us
In critical situations, we prioritise your needs. In the event of a critical incident (priority 1), we guarantee an all-hands-on-deck response within 30 minutes or less. Our dedicated support team is committed to resolving urgent matters promptly, providing you with peace of mind during challenging times.
Learn more about Keyloop Support
We’re here for you. Log in to Customer Hub to discover the full extent of our support services.
Launch Customer Hub and experience our commitment to excellence.