1iAutomotive
1iPlanner from 1iAutomotive enables work orders to be created directly from the 1iPlanner, meaning dealers can stay in control of their workshop planning and ensure they are getting the most out of their technician’s time
About 1iAutomotive
In 2003, 1iAutomotive was founded with a singular focus – delivering practical management insights and KPI reports tailored for the dealer management system (DMS) used by the Volkswagen organisation.
Fast forward to 2018, and 1iAutomotive’s horizons expanded, encompassing all brands working with Keyloop Autoline DMS and driven by the Keyloop APIs. Beyond this, it broadened its product portfolio by providing the tools to help with aftersales workflow improvements and robust reporting.
1iAutomotive is focused on continuous development aimed at streamlining every aspect of retailer operations, from repair order preparation to customer handover. What truly distinguishes 1iAutomotive is its understanding of retailer processes, underpinned by a team with a rich automotive and retailer experience background. This expertise results in solutions that maximise efficiency.
1iAutomotive excels in business logic and data processing, and all development is conducted in-house in the Netherlands, ensuring tight quality control and adaptability to industry trends.
Online planning made easy
1iAutomotive’s online planner, 1iPlanner , seamlessly integrates with retailer websites and user apps of leading manufacturers, such as MercedesMe and MyBMW, along with the national planners of importers.
The online planner compiles essential information like tyre details, service items based on the car’s history, recalls, and MOT information. The integration pulls data from various high-quality sources, ensuring that repair orders are accurate.
This, combined with unique decision schedules in the online planner, enhances the quality of repair orders and operational efficiency for retailers. By reducing the number of questions during the appointment process, it significantly boosts conversion rates. The ripple effect extends to Customer Contact Centres (CCCs), where the software streamlines workflows and ensures consistent processes.
Seamless integrations
The 1iPlanner seamlessly integrates with multiple digital repair order suppliers in the Netherlands, including Claire, CheckIT DSP, and AutoDialog.
The aim is for a process-oriented integration, minimising screen clutter and ensuring a clear understanding of which processes are completed within the 1iApps, Keyloop DMS, and digital repair order system.