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​Webinar: The future of performance-driven aftersales

With mounting pressures in the aftersales arena watch our webinar to discover how Service Hub, the centrepiece of the Ownership domain, helps you overcome them, so you can achieve greater efficiency, profitability and customer satisfaction.  

​Webinar: The future of performance-driven aftersales

Welcome to Ownership

Challenges of workshop productivity and aftersales

Disrupted workshop plans result in schedule clashes, delays and workload imbalances.

Disrupted workshop plans result in schedule clashes, delays and workload imbalances.

Overstocking due to no-shows and foggy forecasting increases carry costs and stifles cashflow.

Overstocking due to no-shows and foggy forecasting increases carry costs and stifles cashflow.

Inaccurate demand forecasting causes delays and affects parts distribution.

Inaccurate demand forecasting causes delays and affects parts distribution.

Unify aftersales with data-led decisions for the best results.

The Ownership domain offers automotive retailers a product suite covering the entire aftersales lifecycle. Build a unified ecosystem of best-in-class resources and workshop management tools to drive efficiency and place the customer experience at the heart of your business.  

Use Service Hub within Ownership to boost technician productivity, increase order repair value and deliver a frictionless customer experience. 

Blending data-driven insights, efficient service, and personalised communication, Ownership ultimately aims to increase repair order value and maximise return on available resources while increasing customer satisfaction.

Unify aftersales with data-led decisions for the best results.

Achieve optimal resource yield

Grow

Grow

Unified data unlocks a 360° view of your customer and their vehicle, enabling personalised service at every touchpoint. Tailor interactions and recommendations based on customers’ needs and preferences to increase the repair order value.  

Maximise

Maximise

Unlock a new level of operational efficiency by using data insights to optimise your workforce and eliminate scheduling conflicts. Master parts allocation and inventory by analysing data to accurately forecast demand and automate repetitive tasks to tighten up workflows. 

Engage

Engage

Fast, reliable service with personalised interactions give customers a convenient, joyful experience that far outshines the status quo. Transparent pricing and accurate information foster trust, instill confidence, and boost satisfaction, increasing customer loyalty like never before.

  • 53%

    of customers value a better service experience more than the purchase experience.
    (source: McKinsey)

  • 40%

    of vehicle owners indicate a poor dealer service experience would negatively impact their brand perception.
    (source: Syncron)

  • 84%

    of consumers say a more transparent experience would improve the service process.
    (source: AutoMD)

OWNERSHIP

Streamline aftersales to deliver delightful experiences

The Ownership domain empowers you to deliver an exceptional service experience as standard, whether online or in person. Intelligent data, intuitive design, and seamless omnichannel communications create easy-to-use technology that offers customers the convenience they want. Continuously enriched customer and vehicle data allows you to improve and refine your communications and craft highly targeted offers that turn customers into loyal advocates. 

Start a conversation today

As the largest global automotive technology company, with 40 years of automotive experience, we know what it takes to drive success. Fusion is home to a vast array of composable capabilities designed to curate a solution that best fits your needs.

We’re here to listen and tailor the solutions that help overcome your challenges and elevate your performance.

Start a conversation with us today to define your goals, and we’ll work with you to achieve them.

Powering the entire automotive ecosystem with best-in-class technology 

Ownership is just one of four domains powered by Fusion, the Automotive Retail Platform of the future. This intelligent, composable platform uses rich data and first-class technology to power the entire ecosystem.  

Click one of the options below to find out more about Fusion and the other domains.

Fusion