CarQall
The AI voice assistant registers and routes incoming calls and resolves specific tasks such as planning a test drive or booking a workshop appointment. It maximises availability by phone, improves efficiency, and supports employees.
About CarQall
CarQall is a globally recognised provider of AI voice assistants, specialising in the automotive industry. Through dedicated focus, CarQall has crafted a premier voice assistant tailored specifically for this sector. By seamlessly integrating with Keyloop’s EVA and Autoline DMS, and leveraging cutting-edge AI technology, the voice assistant functions like a knowledgeable human employee capable of providing instantaneous assistance to callers.
Headquartered in the Netherlands, CarQall is currently extending its reach to the UK, Germany, Belgium, and Spain.
How it works
CarQall is dedicated to revolutionising telephone accessibility with its innovative approach based on the 3R principle:
- Register: Gain a comprehensive 360-degree view of your customers.
- Route: Optimise and streamline personnel deployment for maximum efficiency.
- Resolve: Seamlessly schedule appointments and promptly address inquiries.
By harnessing the power of the AI voice assistant, every incoming call is promptly registered and efficiently directed to the appropriate department. The AI voice assistant is not just a virtual receptionist – it’s a solution that can autonomously handle various customer needs, including:
- Scheduling appointments: From booking workshops to confirming VIP event attendance, the AI assistant takes care of it all.
- Arranging test drives: Ready to hit the road? The assistant will arrange the test drive hassle-free.
- Workshop updates: Get real-time feedback on a car’s status while it’s in the workshop.
- Answering queries: Need quick answers about a rental car or upcoming VIP event? The AI assistant has it covered.
In the rare event that the AI assistant can’t resolve an issue, callers are seamlessly transferred to the appropriate department. The employee is briefed by the AI assistant, ensuring to be fully informed about the caller’s needs and making every customer feel heard and valued.
CarQall understands that missed calls can lead to missed opportunities. That’s why it meticulously records data for every caller, ensuring no enquiry goes unanswered. Even if a caller hangs up before speaking to someone, the system captures the context, allowing the team to promptly follow up and provide the assistance needed.
Support offered
CarQall prioritise the seamless onboarding of every new customer. Its collaborative approach involves designing call flows in tandem with the customer’s needs, while offering comprehensive support for integrating with existing IT systems and telephone infrastructure. Furthermore, it provides assistance in educating employees on effective collaboration with the AI voice assistant.
After the successful deployment of AI voice assistant operating 24/7, automatic and continuous monitoring takes place. Through both qualitative and quantitative analyses, the CarQall customer gains valuable insights to optimise internal processes and support employees in their tasks.
Each customer is provided with a dedicated console for monitoring activities, and recurring meetings can be scheduled optionally to discuss results and enhance the overall customer experience.
Once the AI voice assistant is operational, day-to-day support is not required, allowing customers to fully leverage its capabilities independently.
Experience unparalleled customer service with CarQall — where innovation meets excellence.