Fuzey
Fuzey is a leading AI customer communication platform for the automotive industry, used by dealer groups across the UK, Ireland and the Middle East. As a Keyloop Approved Partner, Fuzey integrates directly with Keyloop Drive and Keyloop Autoline, using live DMS data to automate the conversations retailers currently handle by hand over WhatsApp, SMS, voice and email. Messages get answered straight away, and service and renewal dates get followed up without anyone having to remember them.
About Fuzey
Fuzey turns your Keyloop data into automated customer communication.
The integration with Keyloop Drive and Keyloop Autoline is two-way and runs in real time. Fuzey reads customers, vehicles, leads, sales records and service bookings from Keyloop, and writes activity back, so the DMS stays the master record and nobody re-keys anything. Every message Fuzey sends is triggered and personalised by data the retailer already holds, which means the automation is accurate from the day it goes live.
Features and benefits
Real-time, two-way Keyloop integration
Customers, vehicles, leads and bookings stay in sync between Drive/Autoline and Fuzey automatically. No manual entry, no duplicate records, no separate database to maintain.
AI auto-pilot powered by your Keyloop data
Instant, accurate, personalised responses with full vehicle and customer context. Routine enquiries handled automatically, humans brought in only when needed.
Fully automated aftersales journey
Booking, confirmation, reminder, arrival update, review request, reschedule and same-day rebooking – triggered from your Keyloop service data, all over WhatsApp, SMS, voice and email.
Automated lead generation from your own data
New Keyloop leads trigger an instant WhatsApp workflow, while warranty upsells, service plan offers, finance renewals and upgrade nudges fire automatically on the dates already held in Keyloop.
WhatsApp, SMS, voice and email in one inbox
Reach every customer on the channel they prefer, with in-chat deposit payments and every reply landing in one place for the team.
What customers say
Fuzey has greatly enhanced our workflow across our retailers, improving customer engagement while giving us greater transparency into every conversation. We’ve seen a positive impact on aftersales bookings, and the support from the Fuzey team has been outstanding throughout.
Darryl Mitchell, Group Marketing Manager, Berry Group