Infomedia

About Infomedia

Infomedia is a global leader in SaaS and DaaS solutions for OEMs and automotive retailers.

Headquartered in Sydney, Australia, Infomedia also has offices in EMEA and the US. They supply over 50 OEMs with a range of customer experience, service, parts and ecommerce solutions, that are focused on using data to enhance the aftersales customer experience and optimise genuine parts & labour sales.

How Infomedia’s Superservice Connect works

Infomedia’s Superservice Connect solution is powered by VIN-specific menu pricing data, providing the highest possible level of accuracy for service quotations.

This allows retailers to display price transparency with customers during online service booking, building trust right from the start. With Keyloop DMS integration, customers can also see real-time workshop appointment availability when booking their service. This offers the ultimate level of convenience for both customers and aftersales teams.

Benefits for retailers

Superservice Connect offers the following benefits:

A quick, easy way for customers to book a service online on a retailer or OEM website, with a high quality UI/UX.

Integrated, vin-specific menu-pricing displays complete parts & labour price transparency to customers when they make their service booking.

Integration with Keyloop Autoline DMS means live and accurate workshop appointment availability is displayed to customers.

What customers say

“We’re delighted with Superservice Connect, which has been fully integrated with our Keyloop DMS. Our customers can now experience clear price transparency when booking their appointment, helping to build trust and long-term relationships. The smooth DMS integration means they see real-time appointment availability, and their booking is seamlessly synched to our workshop diary. 

“We’re really happy with this efficient, customer-centric approach to service booking and I would recommend Superservice Connect to other retailers.”

Craig Jolly, Aftersales Director, Wellington Nissan