Infomedia - Superservice Triage
Superservice Triage is a leading VHC solution built on VIN-specific OEM data, bringing accurate menu pricing, parts and labour data into every inspection. It connects the entire service journey - from check-in through inspection, two-way customer messaging and online payments - in one seamless workflow. Integrated with Keyloop DMS, repair order, vehicle and customer data flows automatically between systems, reducing manual effort and creating a more efficient experience for service teams and a smoother, more transparent one for customers.
About Infomedia
Infomedia is a global leader in aftersales data and technology. What sets us apart is that our solutions are powered by VIN-specific OEM parts & labour data, which transforms every step of the ownership journey. It means accurate pricing, faster workflows and a more transparent, connected experience for both customers and service teams.
Our aftersales product portfolio spans EPC, aftersales customer experience management, advanced analytics, parts ecommerce and most recently, AI assistants. It’s how we help retailers move from disconnected systems to a connected, data-driven aftersales workflow – delivering better efficiency, profitability.
Features and benefits
Reduces duplicate entry
Cuts down unnecessary rekeying between Triage and Keyloop, saving time and reducing the risk of errors.
Improves advisor efficiency
Gives advisors faster access to live repair order, customer and vehicle information, helping them manage
jobs more quickly and confidently.
Improves quoting accuracy
Uses real-time parts pricing and availability from the DMS to ensure quotes are accurate and consistent from
the start.
Creates a connected workflow
Brings together inspection, pricing, approval and DMS processing into one continuous, joined-up workflow.