Infoserveis
CAR from Infoserveis digitises and optimises processes across workshops, dealerships, and automotive groups, enhancing customer communication and integrating existing systems for more efficient aftersales operations. With certified integration with Autoline, it enables omnichannel communication (via WhatsApp, SMS, and email), real-time approvals, checklists, and repair tracking, resulting in improved operational efficiency, increased average ticket value, and an enhanced level of service.
About Infoserveis
CAR is a digital aftersales solution developed by Inforserveis, a software company based in Barcelona, Spain.
Since 2015, CAR has driven performance and optimised operations for workshops and dealerships. Trusted by brands such as SEAT, IVECO, Jaguar Land Rover, Volkswagen Group France, and Northgate, the solution is now present in Spain, France, Portugal, and Latin America.
Features and benefits
How it works
Dedicated support
Features and benefits
Features
- Full vehicle inspection in just 5 minutes
- Omnichannel customer communication via WhatsApp, VoIP, SMS, and email
Benefits
- Time savings on each repair (average of 38 minutes per intervention)
- 18% increase in cross-selling
- Significant improvement in customer satisfaction (34% reduction in incidents)
How it works
The bidirectional integration with Autoline automatically synchronises vehicle, customer, and repair order data. CAR adds real-time communication, approval, and tracking features, integrating seamlessly into the workflow of the dealership or workshop network.
Dedicated support
Technical support available during local business hours (09:00–17:00 CET). Remote and phone assistance provided, with access to an online support portal.
What our customers say
We decided to go with CAR because we wanted real-time visibility of vehicles that are out of service in the repair workshop. As a result, this allows us to make more precise repair action plans, especially for large fleets.
Filippo D’Amico, Director of Customer Service, IBERIA