Marketing Delivery - VoiceBox
Marketing Delivery’s communications platform, VoiceBox, equips retailers with strategy and automation to engage with existing customers and aid retention, all whilst maintaining data integrity and delivering an outstanding customer experience. VoiceBox integration enables retailers to enhance primary data held in Keyloop Drive and Rev8 with additional third-party data sources, to drive customer communication activity, tailored to each retailer’s specific trigger touchpoints and customer journey requirements.
About Marketing Delivery
Founded in 2007, Marketing Delivery builds customer marketing solutions exclusively for the automotive sector. With over 500 retailer clients, Marketing Delivery utilise AI-powered email, SMS, and social media communications to optimise efficiency, nurture enquiries, increase sales conversions and improve aftersales retention.
Backed by a nationwide team of automotive experts boasting over 300 years of combined industry experience, their AI-powered software, VoiceBox, was built to complement existing marketing activities, seamlessly integrating into broader marketing strategies, with every campaign being trackable and measurable, giving clear visibility into ROI and performance.
Features and benefits
How it works
Dedicated support
Features and benefits
- Data layering in VoiceBox enables retailers to overlay Keyloop DMS data with third-party data sources to enhance customer communication strategies, driving engagement with existing customers and aiding retention.
- Enable marketing teams to maintain consistency in your customer communication strategy with email templates designed to align with your corporate branding and guidelines with full quality control.
- Maintain data quality with continual cross-checking of MOT dates and vehicle ownership data with the DVSA/DVLA. Keyloop API integration updates records directly in the DMS removing the need for laborious manual administration.
- Empower customers to update their own contact preferences, vehicle ownership status and personal details directly into VoiceBox following email communications. Keyloop API integration updates records directly.
How it works
As a Keyloop Approved Partner, Marketing Delivery’s VoiceBox solution can ingest data from multiple sources to underpin bespoke customer communications triggered by retailer data.
Data is audited for accuracy by monitoring customer actions and cross-checking with third-party data sources; any updates required are automatically pushed back into Keyloop via API, streamlining administrative processes and giving retailers confidence that their data accuracy is continually at its optimum to reach the right customers, at the right time.
Dedicated support
VoiceBox integrates with Keyloop Drive and Rev8 to power full customer lifecycle communications and is offered as a fully managed service, supported by dedicated account managers who provide regular performance reviews, strategic insights, and ongoing optimisation. For clients who prefer more control, a self-serve option is also available, allowing flexible access to tools while still benefiting from expert support when needed. Our hours are 8.30am to 5.30pm Monday to Friday.
What our customers say
The quality of support from the Marketing Delivery team has been first-rate, and we are thrilled to have a partner with the technology and expertise to support us in our dedication to customer excellence. They listen and advise, and together, we continuously work on improving the productivity of our digital marketing processes. Crucially, the high level of automation means communications are personalised but without increasing the burden on our departments.
Lisa Perkins, Group CRM Manager, Ryland Automotive