Talksoon

About Talksoon

Talksoon is a telecom SaaS company focusing on the ‘missed call’ segment of the customer interaction. Its mission is to ensure that businesses convert leads effectively, even if the calls go unanswered. It provides various technology-driven call, text and chat tools, alongside call data diagnostics and consulting services. 

How Talksoon works

Talksoon integrates with a retailer’s phone system, replacing voicemail with an automatic SMS response that helps:

• Increase online service appointments
• Improve customer satisfaction
• Optimise service advisors’ time

Benefits for retailers

By integrating with Serti DMS’ SDSWeb module, Talksoon ensures that all voicemails and missed calls are managed directly within SDSWeb, streamlining the service process for our customers and their consumers. Retailers benefit from:

• Notifications of missed calls from consumers wishing to book appointments, sending them a follow-up SMS link to book online
• Alerts in SDSWeb when a consumer clicks on the web appointment link sent via SMS by Talksoon
• The ability to click on voicemail links in the SDSMessaging conversation
• The option to start an SMS conversation with a consumer following a voicemail