An innovative survey and feedback solution that elevates customer engagement and improves visibility, allowing you to raise awareness and speed-up actions to improve and resolve service issues and complaints. With Keyloop Customer Satisfaction, you hold the key to capturing valuable insights about every interaction your customers have with your dealership.
Why choose Customer Satisfaction?
Gain a deeper understanding of how your customers’ feel and identify important insights using the Survey Generator, a handy tool that includes an intuitive question bank featuring multiple question types. By gaining a deeper understanding of the consumer, it can help you make informed decisions, and ultimately enhance the overall customer experience.
Use the Survey Manager questions to gather your customer’s marketing agreement consent and effortlessly incorporate a Net Promoter Score question into your surveys. Not only does this provide insights into customer satisfaction, but also conveniently display on each customer’s main record and keeps their record up to date
Demonstrate your dealership’s commitment to customer satisfaction by automatically responding to customers and identify trends across surveys over a given time frame. Use the alert feature to notify your team of any low scoring questions or surveys so they can immediately follow up with the customer to address any concerns
By introducing the Mobile Survey licenced product, you can choose to send the survey directly to the customer via email or SMS. This allows customers to complete the questionnaire at their convenience and saves you valuable time by eliminating the need for manual data entry at your dealership
of customers say it’s crucial to be able to share feedback with companies whose products or services they buy, SurveyMonkey
Resolve a complaint in the customer’s favour and they will do business with you again 70% of the time, Lee Resources
of consumers view companies more favourably if they seek out and apply customer feedback, Microsoft
Simplify marketing campaigns with powerful automations that drive results.
Discover what Customer Satisfaction can do for your business
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