Retention reimagined
Predict opportunity. Don’t react to it. Join us, alongside other OEMs and Financiers, to explore the future of retention. Drawing on connected data, predictive intelligence and asset risk insights, we can spot opportunities earlier, deliver better experiences and improve portfolio performance. That means moving beyond contract-based models.
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Delivery Method
Live Webinar
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Event Duration
60 minutes
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Customer Type
Finance, Importers, OEMs/NSCs
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Event Date
October 21, 2026
A renewal process built around customers. Not contracts.
Traditional retention programmes rely on milestones, maturity dates and fixed triggers. But customer intent doesn’t follow a schedule. In this webinar, we’ll explore how leading OEMs and financiers are using connected data and predictive insights to identify opportunities earlier and drive more proactive retention strategies.
Why are leading OEMs and financiers reimagining retention?
Customer journeys are no longer predictable
Traditional retention strategies rely on fixed milestones and contract maturity dates. Today’s customers move at their own pace, making it harder to identify opportunities using predefined triggers alone.
Disconnected data creates friction
Customer, vehicle and finance data often exists across multiple systems, limiting visibility, slowing execution and making it harder to deliver consistent customer experiences.
Consistency doesn't scale easily
Most organisations already have a retention strategy. The challenge is delivering it consistently across every retailer, market and customer interaction.
Retention impacts more than loyalty
Retention decisions influence customer loyalty, portfolio performance and future asset value. Yet these areas are often managed separately, limiting visibility into overall business performance.
Why retention needs a new approach
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40%
OC&C research found uUp to 40% of renewal opportunities are lost when organisations fail to identify and engage customers early enough.
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50%
Forbes cites that existing customers are 50% more likely to purchase additional products, making retention a powerful driver of long-term growth.
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60%
Keyloop data suggests leading organisations are achieving renewal rates of around 60% by using predictive models to identify opportunities earlier.
Register now
Reserve your webinar place now.
Join us on October 21st at 10AM BST to discuss the move toward a smarter retention strategy.