Global Fusion product updates
Welcome to the quarterly edition of your product enhancements and updates. Your definitive source for the innovations shaping the future of automotive retail.
My Account Pro: Now available for Canadian dealers
Now available for Canadian dealers, My Account Pro helps you drive customer retention through personalised engagement across the buying lifecycle. From real-time valuations and tailored finance offers to seamless upgrade journeys, it keeps customers connected to your business long after their initial purchase.
What this means for you: Stronger customer retention, more repeat purchases and more opportunities to re-engage customers with relevant, personalised offers throughout their ownership journey.
Regions: Canada
Acquisition Hub: Improved LCV filter functionality
Four new van-specific filters for payload weight, load volume, internal dimensions and vehicle length help buyers quickly find vehicles that meet real operational requirements. By only displaying when relevant data is available, these filters make it easier for commerical vehicle buyers to identify suitable vehicles based on carrying capacity, load space and physical dimensions
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What this means for you: Buyers can find the right vehicle faster, reducing time spent searching and helping match vehicle requirements more accurately. This creates a smoother buying experience and can improve lead quality for your dealership.
Regions: United Kingdom
Fusion: Fully localised pricing for Canada
Canadian dealers now have a single, structured pricing model that flows across the Fusion platform. Pricing is automatically assigned across channels, including taxes, on-the-road charges and vehicle-level discount rules, helping ensure customers see the right price wherever they interact with your business.
What this means for you: One clear price everywhere it matters, fewer discrepancies between channels and fewer deal errors at handover.
Regions: Canada
Vehicle Hub: Now available in the Netherlands with enriched inventory dataÂ
Vehicle Hub is now available in the Netherlands, bringing highly accurate, market-specific inventory data to your vehicle records. This reduces manual data entry while improving the quality and consistency of your listings. Richer vehicle data also enables equipment-based vehicle searches and helps improve listing quality across third-party advertising channels.
What this means for you: Richer, more accurate listings with less effort, faster vehicle merchandising and a stronger foundation for performance across the Dutch market.
Regions: The Netherlands
Service Hub: Cross-store repair order visibility
Dealer groups operating across multiple stores can now access repair order data from across their network in Service Hub Workshop and Clocking. This creates a single view of technician activity across locations, helping manage technician capacity more accurately while preventing duplicated workloads and maintaining store-level data control.
What this means for you: A clear picture of activity across your group, more accurate technician scheduling across stores and more reliable cross-store performance insights.
Dealer groups operating across multiple stores can now access repair order data from across their network in Service Hub Workshop and Clocking. This creates a single view of technician activity across locations, helping manage technician capacity more accurately while preventing duplicated workloads and maintaining store-level data control.
What this means for you: A clear picture of activity across your group, more accurate technician scheduling across stores and more reliable cross-store performance insights.
Regions: United Kingdom
Service Hub: Vehicle registration, MOT and warranty dates: always visible
Service Hub now displays vehicle registration date, MOT expiry and warranty expiry in the right-hand column of the customer record. Instantly view this critical vehicle context without leaving the workflow.
What this means for you: Service technicians and controllers can quickly access eligibility, urgency and next steps, reducing screen switching and keeping your team focused on the customer.
Service Hub now displays vehicle registration date, MOT expiry and warranty expiry in the right-hand column of the customer record. Instantly view this critical vehicle context without leaving the workflow.
What this means for you: Service technicians and controllers can quickly access eligibility, urgency and next steps, reducing screen switching and keeping your team focused on the customer.
Regions: United Kingdom
Service Hub 360: Printable customer estimates
Your advisors can now generate a clean, professional PDF estimate directly from Service Hub 360 to share with customers before work begins. It clearly outlines recommended work and costs, whether from routine checks or vehicle health reviews.
What this means for you: Faster approvals, fewer follow-up calls and a more professional experience at every visit.
Your advisors can now generate a clean, professional PDF estimate directly from Service Hub 360 to share with customers before work begins. It clearly outlines recommended work and costs, whether from routine checks or vehicle health reviews.
What this means for you: Faster approvals, fewer follow-up calls and a more professional experience at every visit.
Regions: United Kingdom
Service Hub 360: Deferred work follow-up
Service Hub 360 now surfaces previously deferred work when creating a new booking, so advisors can easily include outstanding items without checking history separately. Previously identified work is automatically brought into the booking process, helping ensure valuable follow-up opportunities are not overlooked.
What this means for you: More deferred work converted into booked revenue, with less effort, fewer missed opportunities and a higher likelihood of recovering previously identified amber work.
Service Hub 360 now surfaces previously deferred work when creating a new booking, so advisors can easily include outstanding items without checking history separately. Previously identified work is automatically brought into the booking process, helping ensure valuable follow-up opportunities are not overlooked.
What this means for you: More deferred work converted into booked revenue, with less effort, fewer missed opportunities and a higher likelihood of recovering previously identified amber work.
Regions: United Kingdom
Advanced Parts: Change your delivery route directly from your scanner
You can now update delivery routes directly from your Advanced Parts scanner during the wrapping process. There’s no need for warehouse operatives to leave their workstation, switch to the DMS Shipment Management module and manually locate the pick to make the change.
What this means for you: Faster dispatch changes, less manual admin and a smoother picking and delivery workflow for your parts teams.
Regions: United Kingdom, Ireland, Middle East
Drive & Autoline: SSO now available
We’re introducing KeyloopID, a free enhancement that brings Single Sign-On (SSO) across the Keyloop portfolio – now available for Drive and hosted instances of Autoline DMS. Access all Keyloop products with a single, secure login.
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What this means for you: Your teams benefit from a simpler and more consistent experience across all applications, users can use their existing company credentials (for example, via Microsoft Entra ID) – improving both convenience and security.
Regions: United Kingdom, Ireland, Middle East
Drive: Choose which customer deposits to apply
You can now select exactly which customer deposits to apply at the point of invoicing, rather than automatically using all available deposits. You also have the flexibility to apply them fully or partially, with totals updating in real-time. This is particularly useful when customers have multiple deposits held against different orders.
What this means for you: More control at invoicing, more accurate financial handling and clearer experience for both your team and customers.
Regions: United Kingdom, Ireland, Middle East
Drive: Structured address for UK market
You can now use postcode lookup to create structured UK addresses within CRM records. Search by postcode or partial address and automatically populate address fields with a consistent, validated format. This reduces the risk of failed deliveries such as invoices and a poor customer experience. Through Keyloop’s ADC, Experience-Layer apps also display the correct customer address.
What this means for you: Fewer failed deliveries, more reliable customer data and a consistent address view across your systems and partners.
Regions: United Kingdom
Autoline: Simplified fleet record management
You can now unlink former fleet vehicles from the fleet supplier and assign them to the individual customer once purchased. Fleet and trade records are also protected with warning prompts when large numbers of vehicles are linked, helping prevent accidental changes that could affect customer ownership records.
What this means for you: More accurate customer data, relevant service reminders and a cleaner view of fleet and retail ownership across your business.
Regions: United Kingdom, Ireland, Middle East
Serti: Enhanced SDSWeb dashboard UX
SDSWeb now delivers a smoother, more intuitive experience with drag-and-drop group management, larger tiles, clearer environment visibility and simpler navigation across devices. The new KPI dashboard brings 13 key performance indicators from StatsOnLine into one configurable view, making it easier to monitor service, sales, inventory and parts performance without leaving your workspace.
What this means for you: Faster access to key business metrics, quicker identification of performance trends and a more efficient day-to-day SDSWeb experience.
SDSWeb now delivers a smoother, more intuitive experience with drag-and-drop group management, larger tiles, clearer environment visibility and simpler navigation across devices. The new KPI dashboard brings 13 key performance indicators from StatsOnLine into one configurable view, making it easier to monitor service, sales, inventory and parts performance without leaving your workspace.
What this means for you: Faster access to key business metrics, quicker identification of performance trends and a more efficient day-to-day SDSWeb experience.
Regions: Canada
Get in touch
As one of the largest providers of automotive retail solutions, we leverage Fusion’s composable capabilities to tailor strategies to drive your success. Get in touch to learn more about our products and define your goals – we’ll collaborate to deliver solutions that meet your unique needs.
