Unlock effortless efficiency from check-in to check-out
Service Hub empowers your aftersales teams to deliver exceptional customer experiences with our comprehensive solution.
Webinar
Maximise aftersales profits with Service Hub
Watch our webinar to discover how Service Hub can unify your operations to deliver effortless efficiency throughout your service department. The result is a more productive, more profitable service department that delivers a great customer experience every time.
Here’s how Service Hub transformed Busseys’ service department so far
‘Service Hub has made the communication from the workshop through to the service desk far faster, far more efficient, and there’s far less missed information. It’s also saved real time for the advisors on a day-to-day basis and our customers have a much more seamless and convenient overall experience.’
Mark Bond, Group Aftersales Director, Busseys
Meet the solution to your aftersales challenges
The automotive industry is undergoing a seismic shift and traditional dealership systems need to adapt—and fast.
Cue Service Hub, our comprehensive aftersales solution for automotive retailers. Designed to enhance the ownership experience, it empowers brands and workshops to build lasting relationships through exceptional customer service.
Service Hub delivers crucial data to workshop staff, streamlines daily operations, and enables fast, efficient task management. At the same time, it supports data-driven decision making and motivates staff by reducing idle time, minimising schedule clashes, and removing uncertainties.
Bottom line: Service Hub boosts the profitability of your service department through effortless efficiency, enabling exceptional service that strengthens customer loyalty.
Drive workshop productivity and customer satisfaction like never before
Increase customer satisfaction:
Improve convenience, visibility, and relevance of every step, enabling a consistently great experience.
Maximise upsell conversions:
Implement online promotions and personalised service desk suggestions.
Reduce cost to serve:
Simplify workflows and reducing time-consuming data entry tasks. Â
Enable easy engagement:
Between the customer and service advisor to speed up approvals and make your customer feel connected. Â
Improve technician productivity:
Utilise clear and accurate views of daily jobs, lines and required parts, and optimisation of the workshop. Â
Achieve greater profitability:
Combining exceptional customer experiences with increased repair order value and reduced operational costs.Â
Enhance every part of the aftersales experience
Shift into the new automotive era and start making the most of every aftersales opportunity.
Making a booking
Unlock 24/7 booking capabilities with real-time availability and integration with menu pricing, service campaigns and contract data. Customers can book accurately anytime, anywhere, building trust and satisfaction from the get-go. Plus, you’ll enjoy cost savings as customers handle the initial steps themselves.
Managing check-in
Powerful check-in capabilities support online and in-store experiences that empower customers to self-serve and minimise no-shows. Plus, save 10 minutes per check in and enjoy an increased upsell rate to boost your bottom line.
At the Service Desk
Keep Service Advisors prepared and updated with 15 times faster access to information that reduces wait times and frees your team to focus on what matters most: providing exceptional customer experiences.
Vehicle inspection + Clocking time
Make life easier for Technicians and Service Advisors – a simplified process for any type of inspection enables technicians to work smarter, not harder, and transparent insights help gain customer approval quicker and easier.
Maximise your technicians' time with direct bay clock-in and repair order updates. Reduce unnecessary trips to the office and save up to 45 minutes per technician per day. This translates to increased efficiency, faster turnaround times, and happier customers.
Workshop control
Plan, manage and control workshop activity from a single tool, keeping everything running smoothly. Reduce manual tasks and digitise your workflows. Plus, let our AI workshop optimiser recommend and plan the day as it changes, maximising productivity, utilisation and throughput.
Aftersales consumer engagement
Revolutionise the communication between you and the customer using their channel choice. Access to the conversation history makes it easy to pick up where you left off.
Part of Keyloop’s Ownership domain
Service Hub is powered by Fusion, our intelligent, composable Automotive Retail Platform.
Partnering with you to drive satisfaction and growth, Fusion connects data and insights to optimise operations. It delivers exceptional experiences and maximises the lifetime value of your customers and vehicles.
Fusion is made up of four domains—Demand, Supply, Ownership, and Operate—which integrate business operations across your ecosystem. The Ownership domain focuses on enhancing the post-purchase experience. It leverages data-driven insights from across the business to grow your aftersales revenues, maximise efficiency returns, and engage customers to build lasting relationships.
The industry—and, indeed, the world—is changing rapidly. To stay ahead, you need a solution that’s as dynamic as the times we live in. That’s why Fusion is built to help you scale, ensuring you’re always ready for what’s next.
Ready to futureproof your aftersales business?
Get ahead of market changes and futureproof your aftersales business by booking a discovery call with us today. Simply fill out the form below and we’ll be in touch.
Why Keyloop?
As the world’s largest global automotive software provider, serving 6,000+ customers with 25k+ retailer locations in over 90 countries, we see the industry from a unique vantage point. Our rich heritage coupled with our forward-thinking approach means we’re perfectly positioned to help you succeed in this new era.
Our Experience-First approach underpins everything we do. It uses intelligent data, intuitive design, and seamless omnichannel communications to create easy-to-use technology that offers customers the convenience they want.
Partnering with us gives you the confidence that comes from knowing you have the right technology in place to thrive now and for years to come.