Physical Inventory Count FAQs
In preparation for your upcoming inventory, we have compiled a selection of frequently asked questions (FAQs) and their relevant answers, gathered by our support analysts. Additionally, we have included some more information about our recently updated support resources.
Frequently
asked questions
How do I print more handwrite sheets and/or missing count sheets?
Refer to Physical Parts Inventory – Physical Inventory Count & Update – Part 2 and navigate to Reprint Count Sheets paragraph.Â
What do I do with unused handwrite sheets at the end of my inventory before updating?
Refer to Physical Parts Inventory – Physical Inventory Count & Update – Part 2 and navigate to Reprint Count Sheets paragraph.Â
How do I print the final inventory value after updating my inventory?
Navigate to Physical Parts Inventory – Update Verification & Reports – Part 3 and locate menu X3A-1.Â
How to I view or modify the count method type between available or on hand?
Refer to Physical Parts Inventory – Parameters & Preparation Before Inventory Count – Part 1. You can find the solution is in the first paragraphs.
How do I print my negative on hand parts and/or available parts with no bins?
Navigate to Physical Parts Inventory – Parameters & Preparation Before Inventory Count – Part 1 and locate menus X3A-3 and X3A-7.
Additional FAQs about our new support structure
How do I access the Customer Hub?
To Access Keyloop’s Customer Hub, you need do navigate to the Customer Hub home page and login with your credentials. If you haven’t already, you can sign up here.
What support options can I have, during the inventory count?
We offer 24/7 support via our Customer Hub knowledge articles. If you can’t find what you’re looking for, feel free to raise a case via the Customer Hub. Additionally, you can use our expert on demand service to book an appointment. Please note, our emergency cell phone line has been discontinued.
Where can I find training materials and video guides?
All updated Inventory documentation, tutorials and video guides can be found in our training platform, iLearn. If you don’t have an account, you can register via this link.
How can I book an expert on demand session?
To book an expert on demand session, simply navigate to our expert on-demand bookings and select an appropriate time from the available options.
What should I do if I encounter any issues during the inventory count?
First, check our knowledge base in Customer Hub. You’ll probably find an article on the issue, but if you still need to assistance, you can use the Customer Hub to raise a case.