Campaigns

Implement multi-channel campaigns across SMS, email or letter with scheduled automated activation that ensures interaction with the customer at every touchpoint. This helps ensure that your communications are delivered when they’ll have the greatest impact, whether it’s a series of reminders, a follow-up sequence, or a carefully timed promotion.

Effortlessly assign tasks to individual users or teams. In addition to this, with the enabled Call Manager licensed product, you can generate calls for a group of agents. You can ensure you’re aligning resources, and making sure that every interaction, whether it’s a task or a call, contributes to your overall success.

Use the Campaign Manager licenced product to plan future campaigns and use the dashboard to report on campaign performance and conversion rates and monitor budgets, costs, and ROI. The reporting function provides a real-time overview of how your campaigns are performing, presenting essential metrics that enable you to gauge the success of your efforts.

As part of the Campaign Manager licenced product, you’ll benefit from the Media Integration tool which can receive inbound emails, SMS and web leads and provide an automatic response to the customer 24/7. Leads, calls and tasks can be created to allow users to follow up on incoming enquiries to the dealer, while unsubscribe requests can be received from outbound campaigns to allow you to update customers who no longer wish to receive marketing communications