Ford Online Service Booking (OSB)
Elevate your online booking experience while saving time and reducing manual effort.
Why choose Ford OSB?
Seamless Keyloop DMS & Service Hub integration
Ford OSB connects directly with your Keyloop DMS and Service Hub (if deployed), ensuring real-time updates between online bookings and your core dealership system. This integration reduces double-handling, eliminates manual errors, and keeps your service advisor schedules accurate from customer booking to workshop execution.
24/7 mobile-friendly booking
Customers can book vehicle services anytime, anywhere. The system shows real-time service advisor availability, offers tailored service menus, and helps fill empty bays faster—reducing phone traffic and admin tasks while providing a modern, convenient experience.
Accurate service advisor scheduling
Automated data transfer keeps schedules up to date by processing cancellations and amendments in real time. This improves operational efficiency and reduces the need for manual intervention.
Faster, error-free WIP creation
Online bookings are automatically converted into Work in Progress (WIP) records with full customer details and service requirements—saving time and reducing mistakes.
Value-adds built into booking
Courtesy cars and pick-up/delivery options can be selected during the online booking process, reducing follow-up calls and ensuring the team is fully prepared while boosting customer satisfaction.
Single source of truth for customer records
Real-time syncing with your DMS ensures data integrity across all systems, avoiding duplication and errors, and supporting consistent, high-quality communication.
Ford OSB for Autoline Drive
Ford OSB for Autoline Rev8
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70%
70% of UK car owners prefer to book their car service online (source: Keyloop & F&S)
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34%
34% of appointments that are scheduled online are booked outside working hours (source: Zippia)
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28%
28% of customers are more likely to book with a company that has an online scheduling system (source: Booking Live)
Smarter booking,
better service
Ford OSB lets customers book service anytime, while streamlining operations and syncing seamlessly with your DMS for a smoother workflow.
Find a location
Customer finds their nearest workshop using their address.
Vehicle identification and mileage
They enter the vehicle registration number or VIN and estimated current mileage.
Select a service
They select the recommended services based on their reg or VIN number.
Additional services offered
Customers can add extra services on top of the recommended ones. Notes and pictures can also be added.
Choose a time slot
Customers use your workshop’s real-time availability to choose the time that best suits them.
Value-adds offered
The customer can book a courtesy car or collection and delivery if they want.
Booking confirmed
Booking confirmation is automatically sent to the customer’s email inbox.
Discover what Ford Online Service Booking can do for your business
Want to find out how Ford OSB can elevate your customer service while improving your efficiency? Fill out the form and one of our team will be in touch.
Service Booking