Ford Online Service Booking (OSB)
Elevate your online booking experience while saving time and reducing manual effort.
Elevate your online booking experience while saving time and reducing manual effort.
Ford OSB connects directly with your Keyloop DMS and Service Hub (if deployed), ensuring real-time updates between online bookings and your core dealership system. This integration reduces double-handling, eliminates manual errors, and keeps your service advisor schedules accurate from customer booking to workshop execution.
Customers can book vehicle services anytime, anywhere. The system shows real-time service advisor availability, offers tailored service menus, and helps fill empty bays faster—reducing phone traffic and admin tasks while providing a modern, convenient experience.
Automated data transfer keeps schedules up to date by processing cancellations and amendments in real time. This improves operational efficiency and reduces the need for manual intervention.
Online bookings are automatically converted into Work in Progress (WIP) records with full customer details and service requirements—saving time and reducing mistakes.
Courtesy cars and pick-up/delivery options can be selected during the online booking process, reducing follow-up calls and ensuring the team is fully prepared while boosting customer satisfaction.
Real-time syncing with your DMS ensures data integrity across all systems, avoiding duplication and errors, and supporting consistent, high-quality communication.
70% of UK car owners prefer to book their car service online (source: Keyloop & F&S)
34% of appointments that are scheduled online are booked outside working hours (source: Zippia)
28% of customers are more likely to book with a company that has an online scheduling system (source: Booking Live)
Ford OSB lets customers book service anytime, while streamlining operations and syncing seamlessly with your DMS for a smoother workflow.
Customer finds their nearest workshop using their address.
They enter the vehicle registration number or VIN and estimated current mileage.
They select the recommended services based on their reg or VIN number.
Customers can add extra services on top of the recommended ones. Notes and pictures can also be added.
Customers use your workshop’s real-time availability to choose the time that best suits them.
The customer can book a courtesy car or collection and delivery if they want.
Booking confirmation is automatically sent to the customer’s email inbox.
Want to find out how Ford OSB can elevate your customer service while improving your efficiency? Fill out the form and one of our team will be in touch.