Keyloop Sales Renewals Team
92% of customers in the UK opt for finance when purchasing their vehicles, which makes nurturing retention and loyalty throughout the ownership journey key to success. Discover how Keyloop’s Sales Renewals Team can help you boost retention through an ‘always on’ approach.
Start a conversation
Send us your details, and one of our sales retention experts will be in touch.
Unlock the power of your customers' 'Golden Moments'
Identifying when to engage each renewal customer is complex. Many automotive retailers struggle to allocate resources to this essential task, often prioritising new business over customer retention. Despite that fact that it costs 7x more to acquire a new customer than renewing an existing one.
The Keyloop Sales Renewals Team solves this by pinpointing each customer’s ‘Golden Moment’, when they are approaching positive equity, and reaches out to secure a renewal.
Minimise overheads, maximise retention
Access a team equipped with the tools and expertise to identify each customer’s ‘Golden Moment’ and revolutionise your approach to renewals for maximum retention.
The Keyloop Sales Renewals Team acts as an extra department that operates as a part of your team without the cost and complexity of hiring in-house. We handle recruitment, training, and campaign execution, delivering consistent results and better ROI.
Sales Renewals Team VS. Internal Resource
SRT resource
We take the weight off your shoulders and recruit, train, and manage your retention with an ‘always on’ service.
Provides ‘always on’ consistent retention coverage.
No recruitment, compliance or HR headaches.
Reduce recruitment, training and marketing costs.
Expertly created campaigns leverage key stock opportunities.
Retailer resource
You recruit, train, and manage your own people and resources, including budget for marketing, operations, and media spend.
Can you be sure of a consistent customer message?
Will customers be contacted at the optimal time?
Will your customer retention process be run consistently 52 weeks per year?
Are all your staff experts in getting the best out of eMaster campaigns?
Quick facts
Handled retention processes and end of term calls for 21 retailers or OEM's so far in 2025.
In one month, SRT delivered 133 quality appointments to one dealer with 77% of these being in the showroom.
SRT had 17,566 meaning conversations with customers in just one quarter with >150 being a successful sale of a vehicle.
How the Sales Renewals Team works
We’ve introduced the team but wanted to explain how they can work with your business to help you increase customer retention levels.
Liase
Working closely with you, we agree an end-to-end process that fits in with your processes, touch points, and sales steps to avoid any overlap of activities.
Create
Establishing your end of term & early settlement notifications, we analyse your finance portfolio to find customers that match your stock position and identify hot opportunities.
Refine
Evaluating customer information to ensure each customer receives a personalised call reflecting their individual situation.
Engage
Contacting each customer on your behalf in a friendly, professional, and compliant way using a combination of phone, eMasterPortal, SMS, and email platforms.
Appoint
Securing and diarising customer appointments all recorded in eMaster with notes. A seamless handover to your sales team with all information.
Confirm and renew
We confirm appointments with customers the day before to reduce no shows. After handover, it’s over to you to finalise the renewal details.
Discover what Keyloop SRT can do for your business
Want to find out how our Sales Renewals Team can elevate your customer retention? Fill out the form and one of our team will be in touch.