Testimonials Déry Toyota

Transforming the support experience at Déry Toyota with Keyloop Customer Hub

Déry Toyota is a family run dealership serving Saint-Jean-sur-Richelieu in Quebec. The business is committed to offering its customers an outstanding car buying experience, something it achieves thanks to its passionate team. Marie-France Déry is the Co-Owner and General Manager and recently oversaw the introduction of Keyloop’s new support portal, Customer Hub.

I would definitely recommend Keyloop’s Customer Hub. Since introducing the portal, we are finding that any support questions and issues we have are responded to much faster than before. It’s user friendly and intuitive, so it’s been a big benefit to everyone at Déry Toyota who are using it

Marie-France Déry, General Manager

Challenge

Previously, Marie-France and the team were becoming frustrated when trying to contact support via the phone. Long waits were compounded by the request to send an email once they finally spoke to someone. Getting an answer to their requests and queries was taking too long and there was no central location for self serving information, such as release notes and knowledge articles.

Solution

Marie-France decided to introduce Keyloop’s new support portal, Customer Hub. The online tool is designed with convenience in mind, and Marie-France realised it could transform the way the business resolved issues and queries moving forward, giving them more time to focus on their customers.

With the user-friendly Customer Hub available on desktop and mobile devices, the team at Déry Toyota could easily access the portal or launch it directly from their DMS. Customer Hub also enables access to knowledge articles, up to date release notes and case tracking.

Impact

When it came to implementing Customer Hub across the business, the support Dery Toyota received from the team at Keyloop was excellent and the transition to the new support portal was seamless. Marie-France found the process of activating her account very easy and soon implored her team to register and begin using the intuitive system.

The biggest benefit for Déry Toyota is the visibility Customer Hub offers. The team can now stay informed with real-time case updates on any case they open. Marie-France and the team are confident they are in control every support case. Customer Hub streamlines communication between users and support agents, leading to much faster resolution times than before for Déry Toyota. Additionally, its intuitive design promotes a seamless support experience for every user.