Gjermundsen AS Auto - Service Hub
Founded in 1936, Gjermundsen Auto AS is Norway’s oldest Mazda retailer with three locations across the country. As the authorised dealer for Mazda, Hyundai and Renault, the company offers new and used vehicles alongside service and maintenance. With a need to improve workshop operations, the company recently became an early adopter of Service Hub, Keyloop’s end-to-end aftersales solution.
Challenge
Gjermundsen struggled to ensure a seamless customer experience and consistent communication throughout the workshop process. Several tasks relied on manual handling, including recording information on work orders, resulting in delays and inconsistent data.
The business also faced challenges in delivering repair recommendations promptly, as well as in estimating repair times accurately and tracking agreed delivery timelines. Gjermundsen needed a solution that could enable structure, improved communication, and more efficient and predictable workflows.
Solution
Working with Keyloop, Gjermundsen chose to become an early adopter of Service Hub. The implementation experience was very positive, supported by thorough preparation from the Keyloop team, with everything structured and ready from the start. Continued support after go-live and in the weeks that followed helped build confidence and ensured a smooth transition for the team at Gjermundsen.
Both service advisors and technicians needed to adapt to new ways of working and a different approach to customer follow-up. As the teams began to understand the motivation behind introducing the system and saw the tangible benefits in their day-to-day work, adoption increased rapidly. With improved structure, clearer communication, and fewer manual tasks, Service Hub quickly became easier for everyone to embrace.
Impact
As Gjermundsen continue to roll out the remaining modules and strengthen their use of the solution, the team are confident the improvements in structure, transparency, and follow-up routines will translate into higher satisfaction and stronger loyalty over time.
They see Service Hub becoming increasingly valuable as customer expectations rise, and it will help them deliver clearer communication, more efficient workflows, and provide better data for decision making. Gjermundsen is confident that Service Hub will support their needs as both the industry and customer expectations evolve.
Service Hub has given us the structure and clarity we were missing. With clearer communication, fewer manual tasks, and more predictable workflows, we’re better equipped to meet rising customer expectations and build long-term loyalty.