HR Owen - Service Hub
HR Owen, a leading luxury automotive retailer, set out to modernise its systems in line with evolving customer expectations. To support this, they partnered with Keyloop to implement Service Hub across their aftersales operations.
The overall efficiency of the booking process has been improved through streamlining the process and making it more digital. Customers are now offered the ability to not only sign their job cards in advance but sign them remotely.
Sean Nevatte, Group Aftersales Director
HR Owen's Story
Challenge
With legacy systems and traditional workflows in place, HR Owen needed a more efficient way of managing their workshop. Processes centred around manual job cards were slowing operations down, making it harder to meet rising customer expectations and maximise efficiency, critical in a business where time is a key revenue driver
Solution
Service Hub introduced a more streamlined, digital approach to workshop operations, replacing manual processes with a centralised and intuitive system. From digital job card sign-off, including remote approvals, to improved job organisation and visibility, the platform made it easier for teams to manage workloads and track upsell opportunities in real time.
Impact
With Service Hub, HR Owen has improved the efficiency and consistency of its operations, particularly across booking and workshop processes. Enhanced reporting now provides clearer insight into performance, from technician activity to advisor sales, helping the business drive better outcomes and establish greater consistency across all sites and brands.
Contact our team
The biggest change we have since Service Hub is the organisation of the jobs. It’s very easy to keep track of which job I’m working on and any upsells regarding that job. The reporting has enabled us to more accurately measure our health check performance through the workshop from both a reported work perspective from the technician as well as what each advisor is able to sell.