DMS and dealer operations

A November 2025 Cox Automotive study found that dealerships have lost 12% of service visits to independent competitors since 2018. Meanwhile, around 20% of booked vehicle aftersales appointments st...

Most car dealerships are sitting on a goldmine of customer data. The problem is it’s buried across five or six disconnected systems, and nobody can reach it.   A car buyer enquires online, vi...

Poor automotive inventory management can cost dealerships in many ways. Vehicles sit too long. Pricing can lag the market. Staff may re-enter data across disconnected car dealer software systems.  ...

There was a time when a Dealer Management System (DMS) was judged almost entirely on whether it could handle your parts catalogue and produce a monthly P&L. Those days are gone. The modern deal...

Our recent webinar focused on AI for automotive retailers. In particular, we shone a spotlight on AI for customer acquisition. The session, hosted by Keyloop’s Jacqui Barker, brought four per...

Paper has been part of workshop life for decades. Job cards printed in triplicate, VHC sheets filed in lever-arch folders, customer signatures scrawled on carbonated forms. It feels familiar, even ...

Used car operations are a different beast to new-car retail. Margins are tighter, stock moves faster, and the path from acquisition to sale is rarely a straight line. A DMS system built for franchi...

Here’s a scenario that plays out in dealerships across the UK every single day. A lead arrives through the website. A salesperson picks it up, logs it in the automotive CRM, manually transfers the ...

 For the modern retailer, manual admin comes with a hidden cost. On average, 3–4 hours of daily admin time for dealerships is spent on repetitive tasks that could be automated. For a team of 50 emp...

The automotive industry is no stranger to change, but the speed, scale and complexity of what’s happening now is forcing retailers, OEMs and technology partners to rethink how prepared they really ...

The automotive dealer software market was valued at $6.1 billion in 2025, with projections to reach $12.5 billion by 2035, according to Research Nester. That growth is not coincidental. Dealerships...

For years, automotive retailers have operated with a peculiar contradiction: they’re drowning in data but starving for insight. Research shows the average dealership holds roughly 17,000 cust...