Reading, 18 February: Keyloop is implementing additional AI-powered customer support to help dealers get more from their Fusion Automotive Retail Platform (ARP) and Dealer Management System (DMS), ensuring routine enquiries can be resolved even more rapidly.
The new 24/7 ‘Kara’ support assistant, which is part of Salesforce’s Agentforce agentic AI platform, will also enable Keyloop’s human teams to focus on complex technical issues and urgent, high priority cases.
Keyloop has identified that almost 30% of its current support enquiries are basic ‘how-to’ questions that could be answered via the self-service resources in its Customer Hub. Kara will ensure these and a wide range of other queries are resolved immediately, rather than being directed to the technical support team.
Kara’s intuitive technology acts as a first responder, automatically deciding which questions it can answer with existing information (e.g. relating to new system updates) and which might need human input. The technology uses and interprets natural language to deliver fast, succinct answers and – should a dealer’s query need to be escalated – removes the need for users to repeat the conversation history to the human agent.
Dean Gardner, Chief Customer Officer at Keyloop, said: “The introduction of Kara means we’ll be among the first auto tech providers to implement AI-powered customer support, ensuring dealers are quickly able to get the most from our technology. Kara is also about making technical support work the way our customers need it to, and it represents our commitment to supporting all customers at scale.”
Kara’s initial deployment will focus on providing guidance for common tasks and facilitating access to key documents. “New advanced troubleshooting features and AI-led predictive recommendations will be added throughout 2026, taking account of customer interactions and feedback,” adds Gardner.
The Kara assistant will be available in March via the Keyloop Customer Hub. For more information about Keyloop, visit: keyloop.com
ENDS
Contacts:
For further information, please contact Keyloop’s PR team:
keyloop@pfpr.co.uk
About Keyloop:
Keyloop is a leading provider of automotive retail solutions, with more than 40 years of industry expertise and over 14 billion digital interactions captured to date. Its cutting-edge solutions cater for every stage of the automotive retail ecosystem, connecting retailers, OEMs, financiers, and fleet suppliers with their consumers via innovative Experience-First software.
Spanning demand, supply, operations and ownership, Fusion is Keyloop’s dynamic Automotive Retail Platform, optimising the automotive retail lifecycle for customers and consumers alike. It increases both vehicle and customer lifetime value through seamless automation and personalisation, while its technology serves more than 20,000 retailers, more than 80 OEMs, 80% of the top 10 UK leasing companies, and 60% of brands within Europe’s financier space. For more information, please visit: www.keyloop.com
