Introduction
In 2003, 1iAutomotive was founded with a singular focus – delivering practical management insights and KPI reports tailored for the dealer management system (DMS) used by the Volkswagen organisation.
Fast forward to 2018, and 1iAutomotive’s horizon expanded, encompassing all brands working with Autoline DMS and driven by the Keyloop APIs. Beyond this, it broadened its product portfolio by providing the tools to help with aftersales workflow improvements and robust reporting.
1iAutomotive is focused on continuous development aimed at streamlining every aspect of retailer operations, from repair order preparation to customer handover. What truly distinguishes 1iAutomotive is its understanding of retailer processes, underpinned by a team with a rich automotive and retailer experience background. This expertise results in solutions that maximise efficiency.
1iAutomotive excels in business logic and data processing, and all development is conducted in-house in the Netherlands, ensuring tight quality control and adaptability to industry trends.
What are the key benefits for retailers?
1iAutomotive’s online planner, 1iPlanner, seamlessly integrates with retailer websites and user apps of leading manufacturers, such as MercedesMe and MyBMW, along with the national planners of importers.
The online planner compiles essential information like tyre details, service items based on the car’s history, recalls, and even MOT information. The integration pulls data from various high-quality sources, ensuring that repair orders are accurate.
This, combined with unique decision schedules in the online planner, enhances the quality of repair orders and operational efficiency for retailers. By reducing the number of questions during the appointment process, it significantly boosts conversion rates. The ripple effect extends to Customer Contact Centres (CCCs), where the software streamlines workflows and ensures consistent processes.
Use case example: A retailer identified that 80% of tyre change repair orders are autonomously generated and completed, requiring no employee involvement until the check-in stage. Moreover, this percentage is continuing to rise.
How does 1iPlanner interact with Keyloop DMS?
The 1iPlanner serves as an enhancement to the DMS rather than a substitute. For instance, retailers can directly access Autoline repair orders from the 1iPlanner, and all data within the 1iApp is mirrored in the DMS.
1iAutomotive recognises the importance of a single source of truth and its commitment to seamless integration with the DMS is evident in every aspect of its work. An example of this is the DMS maintaining its prominence in capacity planning and staying synchronised in real time.
Digital work order integrations
The 1iPlanner seamlessly integrates with multiple digital repair order suppliers in the Netherlands, including Claire, CheckIT DSP, and AutoDialog.
1iAutomotive aims for a process-oriented integration, minimising screen clutter and ensuring a clear understanding of which processes are completed within the 1iApps, DMS, and digital repair order system.
You can find out more about 1iAutomotive here.
